Privacy Policy

1. Introduction

ConnectAI ("we", "us", or "our") provides a business platform that connects companies with customers through messaging channels such as WhatsApp, and integrates with business systems (for example CRM and commerce tools) with optional AI-assisted responses.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you. It applies to our websites, dashboards, APIs, and messaging integrations, including services that use the Meta WhatsApp Business Platform.

2. Information we collect

Depending on how you use ConnectAI, we may collect:

• Account information: name, email address, company name, role, and authentication credentials for authorized users.
• Business configuration: connector settings, display names, company identifiers, and similar operational configuration you provide.
• Messaging data: WhatsApp phone numbers, message content, media metadata, delivery status, timestamps, and conversation history processed to operate customer support and automation features.
• WhatsApp / Meta credentials: tokens and identifiers required to send and receive messages on your behalf (stored securely and used only for that purpose).
• Usage and technical data: logs, approximate device/browser information, IP address, and product usage metrics needed for security, billing limits, and reliability.

3. How we use information

We use information to:

• Provide, operate, and improve the ConnectAI platform
• Send and receive WhatsApp messages for businesses that connect their numbers through Meta
• Power optional AI features that help draft or send responses based on conversation context and company configuration
• Sync relevant customer or order data with connected business applications when authorized
• Authenticate users, prevent abuse, and secure our systems
• Provide support, billing, and service communications
• Comply with law and Meta platform policies

We do not sell personal information. We do not use WhatsApp message content to build advertising profiles.

4. WhatsApp and Meta-specific practices

When a business connects WhatsApp through ConnectAI, message data is processed to deliver the service the business requested (customer conversations, notifications, and related automation).

• End-user WhatsApp data is processed on behalf of the connecting business (the data controller for its customers).
• We access WhatsApp data only as needed to operate the connected channel and related integrations.
• Businesses are responsible for providing their own notices to customers and obtaining any required consents for messaging.
• Our use of WhatsApp APIs complies with Meta's terms and policies applicable to the WhatsApp Business Platform.

5. Sharing of information

We may share information with:

• Service providers that host infrastructure, email, logging, or AI model APIs under contractual confidentiality and security obligations
• Meta / WhatsApp as required to send and receive messages through their platform
• Connected business apps (CRM, commerce, etc.) that a company explicitly configures
• Authorities when required by law or to protect rights, safety, and security

6. Data retention

We retain account, configuration, conversation, and log data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Businesses may request deletion of their workspace data subject to technical and legal limits. Message history retention may follow the plan and settings applicable to each company.

7. Security

We use administrative, technical, and organizational measures designed to protect personal data, including encrypted transport (HTTPS/TLS), access controls, and restricted handling of API secrets and messaging tokens. No method of transmission or storage is 100% secure; we work to continuously improve our safeguards.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. End users who messaged a business on WhatsApp should contact that business first for requests about their conversation data. Account holders can contact us using the details below.

9. Children

ConnectAI is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children.

10. International transfers

Information may be processed in countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the service after an update means you accept the revised policy.

12. Contact

For privacy questions or requests related to ConnectAI, contact:

Email: rajawaqar216@gmail.com

Product: ConnectAI
Website: Home